Precious Metals Return & Warranty Policy
Because precious metals are traded in global markets with continuously changing prices, special return conditions apply to bullion products, collectible coins, and investment-grade precious metals.
Precious Metals Return & Warranty Policy
Because precious metals are traded in global markets with continuously changing prices, special return conditions apply to bullion products, collectible coins, and investment-grade precious metals.
🛡 Product Authenticity Guarantee
Every gold, silver, platinum, and collectible coin we sell is guaranteed to be authentic and sourced from recognized mints, authorized distributors, or trusted suppliers.
- Guaranteed genuine precious metals
- Carefully inspected before shipment
- Professionally packaged for secure delivery
- Quality checked prior to dispatch
🚫 Non-Returnable Items
Due to the fluctuating market value of precious metals, the following products are generally not eligible for return after shipment unless received damaged or shipped in error.
- Gold bars and bullion
- Silver bars and bullion
- Platinum bullion products
- Opened tamper-evident packaging
- Special order products
- Custom engraved products
- Products showing signs of handling or alteration
📦 Return Authorization (RMA)
If a return is permitted, you must first obtain a Return Merchandise Authorization (RMA).
- Contact Customer Support
- Provide your order number
- Explain the reason for the request
- Receive written return approval
- Ship only after receiving your RMA number
💰 Refund Policy
Approved refunds are processed after inspection of the returned product.
- Refunds are issued to the original payment method whenever possible.
- Shipping charges are generally non-refundable.
- Market gains or losses may affect eligible refunds where permitted by your published sales terms.
- Processing times may vary depending on the payment provider.
📋 Restocking Fees
Certain approved returns may be subject to a reasonable restocking fee where disclosed at the time of sale or permitted by applicable law.
- May apply to cancelled special orders.
- May apply to opened products accepted for return.
- No hidden fees.
- Any applicable fees will be communicated before processing.
🌍 International Returns
International customers should contact us before returning any product.
- Returns require prior approval.
- Use insured shipping with tracking.
- Signature confirmation is strongly recommended.
- Customers are responsible for complying with customs regulations.
- Import duties and taxes are generally non-refundable unless required by law.
Need Help With a Return?
Contact our support team before shipping any product back. We'll guide you through the RMA process.
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